Wednesday, October 26, 2005

Memorable call to call center

Normally we all are really pissed off by the long and tiring process that takes place when we call some customer care or we get really irritated when somebody from a creditcard company calls up and starts her/his ramayan.
There are 2 calls , 1 of each type which i will never forget.
The first one happened in bhubaneswar and i will never forget it for teh fact that it was most peculiar call. I was in the office but doing timepass only. The call comes and when i pick up, it says, "hello, this is chumki calling from 'Shanghai Express'. aap hamare restaurant mein kyon nahi aate?". Now this shanghai express is an awesome chinese restaurant in BBSR but a bit costly. I have been there once before the call. But how can restaurants afford such things? And that too what a funny name, "Chumki". As if she is some long lost friend. Then as i was also in mood, i said" Aaya tha ekbaar, ab aapne bulaya tho fir aaoonga."
She said," Kab aa rahe hai fir?"
Me:"aaj tho friday hai aur main kalkatta jaa raha hoon. Is weekend nahi rahoonga. MAy be next weekend."
Chumki:" Oho, aap kalkatta ke hai. Theek hai, fir next weekend zaroor aayiega."
End.
Somehow i enjoyed the call to much. I mean i was not flirting but the whole concept was new to me. And i really went the next weekend.

The second was just 3 days ago. New york times suddenly started giving free subscription and said that if not cancelled by calling to 1800-NYTIMES , they will start billing after 2 weeks. Now this is really irritating. Who asked them to give it first of all. But anyway, i had to do it. I expected long dragging and asking reasons of why not continuing and all. I mentally prepared the answers also. But then i call and after pressing this and that key, finally reached the lady. I said," I want to unsubscribe." She said "Ok , Done, You won't be billed.Thank you." That's it. end call. I was most surprised and really liked it.
Hope all call centers are like that.

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